Shipping & Delivery

Shipping Information

Here at Colorado Rock*N Logs we ship your order in the most safe and cost effective method available. Depending on the size of your order and your specific location, we offer a variety of shipping options.

In most cases, orders received for delivery within the State of Colorado will be handled ‘in-house’. We will happily coordinate any and all specific shipping and delivery details with you upon completion on your order.

How will orders from outside the state of Colorado be shipped?
Large items will be shipped motor freight, either standard motor freight or blanket wrap/sealed divider carrier, whichever is more economical. Motor freight shipments are curbside delivery only. Lift gate and inside delivery services are optional services available by request.

Small items will be shipped via UPS or Fed Ex ground. Contact us and we will give you a freight quote.

How will your order be packaged?
UPS or Fed Ex items will be boxed. Standard motor freight items will be secured to a pallet. Blanket wrap/sealed divider shipments will be loaded in the trailer with either cardboard or blankets & sealed until delivery to your location.

How will you know when your order has been shipped?
We will contact you prior to shipping your order to let you know it is ready to ship and give an estimated transit time of your shipment. At your request, we will give you tracking information so you can track the shipment if you desire.

What is the shipping time for your order?
Typically, most shipments take from 3-7 business days depending on your location. Call us at (719) 428-5029 and we’ll give you the freight company’s estimated transit time.

What to do when the furniture arrives.
In rare cases, damages do occur during transit. Please inspect your order upon arrival to ensure no transit damage. It is your responsibility to inspect all freight and note the damage on the bill of lading before signing it. Verify the quantity of items received matches the bill of lading. If the damage is repairable, note the damage on the bill of lading and save all packing materials. An inspection of the damaged item & packing materials may occur at a future date for verification. If the damage is major and unacceptable, refuse the shipment and contact us immediately at (719) 428-5029. If the delivery driver is unwilling to wait for you to inspect the furniture, note that on the bill of lading as well.

Who unloads the furniture from the truck?
For freight shipments, it is “curbside delivery only”. This means the driver may or may not help you unload the furniture. You are responsible for unloading the furniture. Some larger items will require at least two people to unload off the truck. You may request a truck with a lift gate to make it easier to unload off the truck, additional costs will apply. Some blanket wrap carriers will unload off the truck and carry your furniture into the house. It depends on the carrier.

What is your lead time?
Our lead times vary between 3-6 weeks. Call (719) 428-5029 for the current schedule.

Customer Service

Here at Colorado Rock*N Logs, Inc. we guarantee the quality of materials and workmanship of our furniture when treated and used in an intended manner.

Knots, checks or cracks, worm holes, and color variations add character to the wood and are not defects. If a check or crack compromises the structural integrity of the wood, it will be replaced at our expense.

When cared for as outlined in your care instructions and used as intended, all Colorado Rock*N Logs furniture is warranted for 3 full years on all parts. The specifics on warranty service depends upon the nature of the problem.

Your satisfaction is very important to us. If for any reason you are unhappy with the product you have purchased, you may return it to us in original condition within 30 days for a full product refund, less shipping costs and a 20% restocking fee.

Custom orders are not refundable. If you return an item to us you are responsible for packaging it properly to insure its safe return.

We do carry a limited inventory in stock on the most popular items. Although, in most cases your furniture will be made to order for you. Call (719) 428-5029 to check on current inventory.

Contact us if you have any questions (719) 428-5029